:root {
  --azul: #0066cc;
  --azul-oscuro: #004488;
  --marron: #8b4513;
  --gris-fondo: #f4f6fa;
  --verde: #2e7d32;
}

/* ======== BASE ======== */
/* Aísla todos los estilos solo a la página de soporte */
body.soporte-page {
  font-family: 'Instrument Sans', sans-serif;
  margin: 0;
  background: linear-gradient(135deg, #f8f9fa, #dcecfb, #f0e1d2);
  background-size: 300% 300%;
  animation: gradientMove 10s ease infinite;
  color: #333;
  min-height: 100vh;
}

@keyframes gradientMove {
  0% { background-position: 0% 50%; }
  50% { background-position: 100% 50%; }
  100% { background-position: 0% 50%; }
}

/* ======== ENCABEZADO ======== */
.encabezado {
  text-align: center;
  padding: 40px 20px 20px;
}
.encabezado h1 {
  font-size: 2.4rem;
  color: var(--azul);
  letter-spacing: 0.5px;      
}
.encabezado  h1 span { color: var(--marron); }
.encabezado  p { color: #555; }

/* ======== FORMULARIO ======== */
#formSoporte {
  max-width: 600px;
  background: rgba(255,255,255,0.9);
  backdrop-filter: blur(8px);
  margin: 25px auto;
  padding: 30px 35px;
  border-radius: 15px;
  box-shadow: 0 0 20px rgba(0,70,150,0.2);
  transition: 0.3s;
}
form:hover {
  transform: scale(1.01);
  box-shadow: 0 0 25px rgba(0,70,150,0.3);
}
label {
  display: block;
  margin-top: 12px;
  font-weight: 600;
  color: #222;
}
input, textarea, select {
  width: 100%;
  padding: 12px;
  margin-top: 6px;
  border: 1px solid #ccc;
  border-radius: 8px;
  background: #fdfdfd;
  transition: border 0.3s;
  box-sizing: border-box; /* Añadido para consistencia */
}
input:focus, textarea:focus, select:focus {
  border-color: var(--azul);
  outline: none;
  box-shadow: 0 0 4px rgba(0,102,204,0.3);
}
#reporte, .btn {
  margin-top: 20px;
  background: linear-gradient(90deg, var(--azul), var(--azul-oscuro));
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 12px 20px;
  font-size: 16px;
  cursor: pointer;
  transition: 0.3s;
  text-decoration: none; /* Para enlaces estilizados como botones */
}
button:hover, .btn:hover {
  background: linear-gradient(90deg, var(--azul-oscuro), var(--azul));
  transform: scale(1.03);
}
#confirm {
  display: none;
  text-align: center;
  color: var(--verde);
  margin-top: 10px;
  font-weight: 600;
  animation: fadeIn 0.5s ease;
}

/* ======== CONTACTO DIRECTO ======== */
.contacto {
  max-width: 700px;
  margin: 50px auto;
  text-align: center;
}
.contacto h2 {
  color: var(--azul);
  margin-bottom: 10px;
}
.card-contacto {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: rgba(255,255,255,0.95);
  border-radius: 10px;
  padding: 14px 20px;
  margin: 10px 0;
  box-shadow: 0 2px 10px rgba(0,0,0,0.1);
  transition: 0.3s;
}
.card-contacto:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 15px rgba(0,0,0,0.15);
}
.card-contacto i { color: var(--azul); font-size: 22px; margin-right: 10px; }
.card-info { flex: 1; text-align: left; }
.card-info strong { display: block; }
.card-info small { color: #666; }
.btn-link { /* Clase para reemplazar estilos en línea */
    color: var(--azul);
    font-weight: 600;
    text-decoration: none;
    transition: color 0.3s;
}
.btn-link:hover { color: var(--azul-oscuro); }


/* ======== REDES ======== */
.redes {
  text-align: center;
  margin-top: 60px;
  padding-bottom: 40px;
}
.redes h3 { margin-bottom: 12px; color: #333; }
.redes a {
  display: inline-block;
  background: rgba(255,255,255,0.8);
  color: #000;
  margin: 5px;
  padding: 10px 18px;
  border-radius: 8px;
  text-decoration: none;
  transition: 0.3s;
  width: 24px;
  height: 24px;
  line-height: 24px;
}
.redes a:hover {
  background: var(--azul);
  color: #fff;
  transform: translateY(-2px);
}

/* ======== CHAT ======== */
.chat-toggle {
  position: fixed;
  bottom: 25px;
  right: 25px;
  background: var(--azul);
  color: #fff;
  border: none;
  border-radius: 50%;
  width: 55px;
  height: 55px;
  font-size: 24px;
  box-shadow: 0 4px 12px rgba(0,0,0,0.3);
  cursor: pointer;
  transition: 0.3s;
  z-index: 1000;
  display: flex;
  justify-content: center;
  align-items: center;
}
.chat-toggle:hover { transform: scale(1.1); }

.chat-window {
  position: fixed;
  bottom: 95px;
  right: 25px;
  width: 340px;
  height: 430px;
  background: rgba(255,255,255,0.95);
  backdrop-filter: blur(8px);
  border-radius: 16px;
  box-shadow: 0 6px 20px rgba(0,0,0,0.2);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  z-index: 1000;
  transform: scale(0.9) translateY(20px);
  opacity: 0;
  pointer-events: none;
  transition: transform 0.3s ease, opacity 0.3s ease;
}
.chat-window.open {
    transform: scale(1) translateY(0);
    opacity: 1;
    pointer-events: auto;
}
.chat-header {
  background: var(--azul);
  color: #fff;
  padding: 12px 15px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  flex-shrink: 0;
}
.chat-header button {
    background: transparent;
    border: none;
    color: white;
    font-size: 18px;
    padding: 0;
    margin: 0;
    cursor: pointer;
}
.chat-body {
  flex-grow: 1;
  padding: 10px;
  overflow-y: auto;
  background: #f5f7fa;
  display: flex;
  flex-direction: column;
}
.chat-input {
  display: flex;
  padding: 8px;
  border-top: 1px solid #ddd;
  background: #fafafa;
  flex-shrink: 0;
}
.chat-input input {
  flex-grow: 1;
  border: 1px solid #ccc;
  border-radius: 20px;
  padding: 8px 15px;
  margin: 0;
}
.chat-input button {
  margin-left: 8px;
  border-radius: 50%;
  background: var(--azul);
  color: white;
  border: none;
  padding: 0;
  width: 40px;
  height: 40px;
  flex-shrink: 0;
  margin-top: 0;
}
.msg {
  margin: 5px 0;
  padding: 8px 12px;
  border-radius: 18px;
  max-width: 80%;
  line-height: 1.4;
  animation: fadeIn 0.3s ease;
}
.ia { background: #e3f2fd; color: var(--azul-oscuro); align-self: flex-start; border-bottom-left-radius: 4px;}
.user { background: #c8e6c9; color: #1b5e20; align-self: flex-end; border-bottom-right-radius: 4px;}
.typing { font-style: italic; color: #777; align-self: flex-start; }
@keyframes fadeIn { from {opacity: 0; transform: translateY(5px);} to {opacity: 1; transform: translateY(0);} }